FAQ

You can pay with Euros (€) and Danish kroner (DKK) in our webshop.

Go to our webshop.

PLEASE NOTE THAT LOCAL CUSTOMS AND VAT WILL BE CHARGED WHEN SHIPPING OUTSIDE THE EU. 

Please contact our customer service at info@nuura.com or +45 5373 8460 and remember to describe the issues so we can help the best way possible.

When your order has been shipped, you receive an e-mail with the tracking number of the parcel via the e-mail you gave when ordering. If you haven't received an e-mail, please check your junk filter and whether you provided the correct e-mail address.

You are welcome to contact our customer service at info@nuura.com or +45 5373 8460

Please contact our customer service at info@nuura.com or +45 5373 8460

If you want to change your order, you can contact our customer service at info@nuura.com or +45 5373 8460.

It is possible to delete goods in an order but not to add new items, as the amount of the payment process may not be exceeded after your approval of the amount.

We deliver via GLS or UPS.

It is not possible to pick up your order at our warehouse.

Please contact us at info@nuura.com or +45 5373 8460

If you haven't received an order confirmation, one or more things may have caused it:

1) Your order hasn't been approved and not processed – therefore you don't receive a confirmation of the purchase.
2) Check if your order confirmation could be in your junk mail of your mailbox
3) Check if the e-mail address you provided is correct

You are also welcome to contact us on info@nuura.com or +45 5373 8460

Please read about returns and claims here or contact us on info@nuura.com or +45 5373 8460

Please contact us at info@nuura.com or +45 5373 8460