-
Which payment methods can I use?
We accept credit card (Visa, Mastercard, Visa Dankort, Dankort and Visa Electron).
-
Which currencies can I pay in the Nuura webshop?
You can pay with Euros (€) and Danish kroner (DKK) in our webshop.
-
DELIVERY
DKK
EUR
RETURNS
EXPECTED DELIVERY GLS/UPS
Denmark
From 49 DKK From € 7 49 DKK / € 7
1-2 days
Europe
From 110 DKK
From € 15
110 DKK / € 15
3-7 days
Resten of the world
From 350 DKK
From € 49
350 DKK / € 49
3-7 days
PLEASE NOTE THAT LOCAL CUSTOMS AND VAT WILL BE CHARGED WHEN SHIPPING OUTSIDE THE EU.
-
I experience issues when I order online
Please contact our customer service at info@nuura.com or +45 5373 8460 and remember to describe the issues so we can help the best way possible.
-
How can I track my order?
When your order has been shipped, you receive an e-mail with the tracking number of the parcel via the e-mail you gave when ordering. If you haven't received an e-mail, please check your junk filter and whether you provided the correct e-mail address.
You are welcome to contact our customer service at info@nuura.com or +45 5373 8460 -
How can I cancel my order?
Please contact our customer service at info@nuura.com or +45 5373 8460
-
Can I change my order?
If you want to change your order, you can contact our customer service at info@nuura.com or +45 5373 8460.
It is possible to delete goods in an order but not to add new items, as the amount of the payment process may not be exceeded after your approval of the amount.
-
How is my order delivered?
We deliver via GLS or UPS.
It is not possible to pick up your order at our warehouse.
-
What do I do if the item I receive is damaged?
Please contact us at info@nuura.com or +45 5373 8460
-
I have not received an order confirmation
If you haven't received an order confirmation, one or more things may have caused it:
1) Your order hasn't been approved and not processed – therefore you don't receive a confirmation of the purchase.
2) Check if your order confirmation could be in your junk mail of your mailbox
3) Check if the e-mail address you provided is correctYou are also welcome to contact us on info@nuura.com or +45 5373 8460
-
How do I return a product?
Please read about returns and claims here or contact us on info@nuura.com or +45 5373 8460
-
Other questions?
Please contact us at info@nuura.com or +45 5373 8460